BBC Business Headlines

Ryanair compensation info 'woefully short' says Which?
Ryanair says it has now emailed all customers advising them of flight changes and offering refunds.


Fed to start unwinding bond portfolio
The Fed will start to reduce its $4.2trn balance sheet in October.


Dominic Chappell denies BHS probe charges
Dominic Chappell pleads not guilty to charges brought by the Pensions Regulator after the collapse of BHS.


Thomas Cook pilots to strike on Saturday
Thomas Cook pilots to strike at the weekend after talks fail in a continuing pay dispute.


HTC shares suspended on Google takeover rumours
Shares in Taiwanese smartphone firm HTC are suspended amid rumours Google parent Alphabet is planning a takeover.



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Complacency Could Kill Health Care
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Liedtka

Jeanne Liedtka is a professor at the Darden Graduate School of Business Administration at the University of Virginia. Her books include Solving Problems with Design Thinking (2013), Designing for Growth (2011), and The Designing for Growth Field Book (2013), all from Columbia University Press.

Randy Salzman is a journalist and former communications professor at the University of Virginia. His work has been published in over one hundred magazines, journals, and newspapers, from the Wall Street Journal and the New York Times to Mother Jones, Bicycling, and Style.

Daisy Azer is an an entrepreneur, principal at Waterbrand Consulting Inc., and adjunct lecturer of design thinking at the Darden Graduate School of Business. Her career spans roles in business development and training and development in the financial industry, education, and technology.

Andrew King, co-author of Solving Problems with Design Thinking: Ten Stories of What Works, has a faculty appointment to the Darden School of Business as a research associate for the Batten Institute.

Kevin Bennett, co-author of Solving Problems with Design Thinking: Ten Stories of What Works, is a manager for marketing and partnership development at Personal, a technology start-up in Washington, D.C.

For more information, visit the Web site of Jeanne Liedtka, Randy Salzman, and Daisy Azer.

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