BBC Business Headlines

Oil at $75 as Iran sanction fears mount
Brent crude hits its highest level in more than three years as production cuts reduce stockpiles.


Vincent Bolloré: French tycoon held over 'Africa corruption'
Vincent Bolloré is questioned by police near Paris over contracts to run ports in Guinea and Togo.


Google owner Alphabet sees profits soar
Net earnings jump almost 73% in the first quarter as revenues from internet advertising climb.


China sexist adverts: Tech firms apologise after damning report
Some adverts offered "men only" jobs while others wanted "trim" women applicants, Human Rights Watch found.


UK government borrowing lowest for 11 years
Government borrowing fell by more than expected to £42.6bn for the past financial year.



Search Books:

Join our mailing list:


Business Blogs

Paul Krugman

We Don’t Need No Education
Why Republicans ended up at war with America’s schoolteachers. read more...




Online Marketing for Busy Authors
Now available!



Buy the Book


Social Marketology: Improve Your Social Media Processes and Get Customers to Stay Forever

by Ric Dragon

Published by McGraw-Hill


Join the next phase of the social media marketing revolution!

Covering subjects ranging from the best-tasting breakfast cereal to the latest developments in cancer treatment, personal interactions are occurring with increased frequency on social media. And if you want to connect with customers, you have no choice but to join their conversations. This much has been established by the mountains of social media marketing literature produced in recent years.

What has not been established are the best practices for creating the most ideal social media strategy for your particular needs -- and that's where this book comes in.

In Social Marketology, cofounder Ric Dragon of the renowned search engine marketing firm DragonSearch, takes social media marketing to the next step -- showing how to choose the best tools for your needs and develop a strategy tailored to your goals.

Drawing from such process methodologies as LEAN and the Capability Maturity Model, Dragon helps you develop a social media process that is quantifiable, repeatable -- and improvable. His process is based on these basic steps:

  • Focus on desirable outcomes: Vision, Goals, Objectives, and Metrics
  • Pinpoint the very smallest segments of your customers
  • Determine the communities to which these microsegments belong
  • Identify the influencers of those communities
  • Create an action plan for your project
  • Measure and constantly improve your efforts

The beauty of Dragon's method is its core flexibility. New social media platforms are guaranteed to pop up in the near future. Any strategy based on the methods in this book can be adapted to take full advantage of them.

The age of blind trial and error for social media marketers is over. Social Marketology provides the means to implement an effective campaign that is testable, controllable, and fully integrated within broader campaigns and goals.


pub date: 2012-05-25 | Hardcover | 9780071790499