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Huawei row: UK to let Chinese firm help build 5G network
The US wants its intelligence allies, including the UK, to exclude the Chinese telecoms giant.


Boeing uncertain how 737 crashes will hit profits
Boeing still does not know how the crisis over the safety of its 737 Max jets will hit its financial performance.


Wanted: New Bank of England boss
The government is using a recruitment firm for the first time suggesting it is broadening its search.


UK government borrowing lowest for 17 years
Full-year borrowing was still higher than the government's independent forecaster expected.


Jacinda Ardern leads effort to curb online extremism
New Zealand and France will host a summit aimed at curbing the use of social media to promote terrorism.



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Solving Problems with Design Thinking: Ten Stories of What Works

by Jeanne Liedtka, Randy Salzman, and Daisy Azer

Published by Columbia University Press


Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can directly affect business results. Yet most managers lack a real sense of how to put this new approach to use for issues other than product development and sales growth. Solving Problems with Design Thinking details ten real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP; entrepreneurial start-ups such as MeYou Health; and government and social sector organizations including the City of Dublin and Denmark's The Good Kitchen.

Using design skills such as ethnography, visualization, storytelling, and experimentation, these managers produced innovative solutions to problems concerning strategy implementation, sales force support, internal process redesign, feeding the elderly, engaging citizens, and the trade show experience. Here they elaborate on the challenges they faced and the processes and tools they used, offering their personal perspectives and providing a clear path to implementation based on the principles and practices of design thinking.


pub date: 2013-09-03 | Hardcover | 9780231163569