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Kraft Heinz shares fall as appetites wane
The food giant's stock hits a record low after it writes down the value of key brands.


US and China extend trade talks
US President Donald Trump says a deal is "more likely" than not.


BMW and Daimler invest €1bn in new car venture
The German carmakers combine to develop next-generation pay-per-use and autonomous services.


Nike app for self-tying shoe comes undone
The Google Android app that controls the new Adapt BB fails to sync with wearers' feet.


Ministers spend £100m on Brexit consultant contracts
The government has agreed £104m of Brexit consultancy and other contracts since the referendum.



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Solving Problems with Design Thinking: Ten Stories of What Works

by Jeanne Liedtka, Randy Salzman, and Daisy Azer

Published by Columbia University Press


Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can directly affect business results. Yet most managers lack a real sense of how to put this new approach to use for issues other than product development and sales growth. Solving Problems with Design Thinking details ten real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP; entrepreneurial start-ups such as MeYou Health; and government and social sector organizations including the City of Dublin and Denmark's The Good Kitchen.

Using design skills such as ethnography, visualization, storytelling, and experimentation, these managers produced innovative solutions to problems concerning strategy implementation, sales force support, internal process redesign, feeding the elderly, engaging citizens, and the trade show experience. Here they elaborate on the challenges they faced and the processes and tools they used, offering their personal perspectives and providing a clear path to implementation based on the principles and practices of design thinking.


pub date: 2013-09-03 | Hardcover | 9780231163569