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Italy joins China's New Silk Road project
Italy is the first G7 country to sign up to China's global investment programme, despite Western concerns.


Is Apple about to expand its TV business?
With iPhone sales slowing, could the tech giant be about to announce a move into subscription TV?


Global markets fall amid slowdown fears
The FTSE 100 saw its worst day of trading this year, while US stock markets have also fallen sharply.


Is this America's most hated family?
Purdue Pharma has generated billions for the family that own it from selling controversial painkiller opioids.


Autonomous shuttle to be tested in New York City
The self-driving shuttle will be available to workers at a large site in Brooklyn.



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The Simple Truths of Service

by Ken Blanchard

Published by Sourcebooks


From international bestselling author Ken Blanchard

Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service.

The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart.

His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.


pub date: 2017-02-07 | | 9781492630487