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Nissan says Ghosn received $9m in improper payments
A Nissan-Mitsubishi investigation found Carlos Ghosn received funds from a joint venture between the firms.


Brexit: Liam Fox yet to seal no-deal trade agreements
International trade secretary says other countries must "put the work in" ahead of possible no-deal Brexit.


Ryanair issues profit warning as fares fall
The airline cuts its forecast, blaming a fall in air fares and over-capacity on short-haul routes.


Murdoch asks to merge Times titles
Rupert Murdoch asks for permission to share some resources between the Times and the Sunday Times.


Elon Musk's Tesla to cut about 3,000 jobs as cars 'too expensive'
The electric carmaker, founded by Elon Musk, says it will cut about 3,000 jobs to boost profits.



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The Simple Truths of Service

by Ken Blanchard

Published by Sourcebooks


From international bestselling author Ken Blanchard

Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service.

The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart.

His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.


pub date: 2017-02-07 | | 9781492630487